Returns & Refund Policy

At Junior Trading, we're passionate about the trading card and collectibles community. As a small, independently operated Australian business, we work with limited stock quantities and carefully manage our product allocations to ensure customers receive the products they've ordered.

Due to the limited-release and collectible nature of many of our products, we have established the following Returns & Refund Policy to protect our customers, our business and the integrity of the products we sell.

Please read this policy carefully before placing an order.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law (ACL).

1. Change of Mind

Junior Trading does not offer refunds, returns, exchanges or cancellations for change of mind, except where required by Australian Consumer Law.

Please ensure you are confident in your purchase before completing checkout.

This policy applies to all products purchased through our website, including but not limited to:

• Individual trading cards
• Sealed trading card products
• Booster packs and booster boxes
• Elite Trainer Boxes (ETBs)
• Collection boxes and tins
• Trading card accessories
• Memorabilia and collectibles
• Limited-release and allocated products
• Sale and clearance items
• Pre-order products

Change of mind includes situations where a customer:

• No longer wishes to purchase the product
• Finds the product cheaper elsewhere
• Orders the wrong product or quantity
• Changes their collecting preferences
• Experiences a change in personal circumstances
• No longer requires the product

We do not generally accept change-of-mind cancellations, whether an order is awaiting fulfilment, being prepared for dispatch or has already been shipped.

Any discretionary exception is considered on a case-by-case basis and does not establish an entitlement to future cancellations or refunds.

This section does not affect your statutory consumer rights.

2. Pre-Orders & Final Sale Conditions

All pre-orders placed with Junior Trading are considered confirmed, final-sale purchases for change-of-mind purposes from the time an order is accepted, regardless of whether the product has been released, allocated, received by us or dispatched.

When a customer places a pre-order, Junior Trading may reserve stock, commit to supplier allocations or make purchasing decisions based on the confirmed order.

As a small business operating with limited quantities, these commitments are important to our inventory management and ability to supply products to the trading card community.

Pre-Order Cancellations

Junior Trading does not generally accept pre-order cancellation requests for change of mind.

This applies:

• Before the product's official release date
• Before stock has arrived at our warehouse
• Before an order has been packed
• Before an order has been dispatched
• Where the customer has found a lower price elsewhere
• Where the customer no longer wants or requires the product

An order remaining unfulfilled or undispatched does not, by itself, entitle a customer to a change-of-mind cancellation or refund.

Customers should only place pre-orders when they intend to complete their purchase and are comfortable with the advertised product release information and estimated fulfilment timeframe.

Release Dates & Supplier Delays

Release dates and estimated dispatch timeframes for pre-order products are based on information available from manufacturers, suppliers and distributors.

These dates may change due to manufacturing, distribution, shipping or allocation delays outside our direct control.

Where a release or dispatch date changes, Junior Trading will make reasonable efforts to keep affected customers informed.

Any changes to release dates, availability or delivery timeframes will be handled in accordance with Australian Consumer Law.

Where Junior Trading cannot fulfil an order, or where a customer is entitled to cancel because of a failure to meet applicable consumer guarantees or other legal obligations, an appropriate remedy, including a refund where required, will be provided.

Supplier Allocations & Product Availability

Some limited-release products are subject to supplier allocations, which may differ from the quantities originally requested by Junior Trading.

If we are unable to supply a pre-ordered product or part of an order, we will contact the affected customer and arrange an appropriate resolution, including a refund for items we cannot supply where required.

Discretionary Cancellations

Junior Trading may, at its sole discretion, approve a change-of-mind cancellation as a gesture of goodwill.

Such exceptions are not guaranteed and do not alter our general pre-order cancellation policy.

Any discretionary decision remains subject to applicable Australian Consumer Law.

3. Damaged or Faulty Items

We take care to ensure orders are packed securely and dispatched in good condition.

If your order arrives damaged, contains a faulty product or does not match its description, please contact us as soon as reasonably possible.

We recommend contacting us within 7 days of delivery so we can investigate promptly, particularly where shipping damage may be involved.

This recommended reporting period is not a deadline for exercising your rights under Australian Consumer Law.

To help us assess the issue, please provide where available:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the product packaging
• Photographs of the external shipping box, if damaged

Each claim will be assessed individually.

Where a product fails to meet a consumer guarantee, we will provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

4. Shipping Damage

Although we carefully package all orders, damage can occasionally occur during transit.

If your parcel arrives visibly damaged, we recommend:

• Photographing the parcel before opening, where possible
• Keeping the original packaging while the issue is investigated
• Contacting Junior Trading as soon as reasonably possible
• Providing photographs of any affected products

This information assists us in investigating shipping-related issues and, where appropriate, lodging claims with our delivery partners.

Customers retain their rights under Australian Consumer Law regardless of whether shipping damage is reported within a particular timeframe or the original packaging is retained.

5. Trading Card Condition

Trading cards are manufactured and packaged by third-party publishers and distributors.

Minor manufacturing variations may occur, including:

• Print lines
• Minor centering variations
• Minor surface marks
• Minor edge imperfections
• Small amounts of factory whitening
• Other typical manufacturing inconsistencies

Minor imperfections do not necessarily constitute a product defect. Whether an imperfection amounts to a failure to meet a consumer guarantee will depend on the nature of the product, its description, price and other relevant circumstances.

Junior Trading cannot guarantee that any trading card will achieve a particular grading result from PSA, Beckett, CGC or another grading provider unless expressly stated in the product description.

Any concerns regarding product condition will be assessed in accordance with Australian Consumer Law.

6. Sealed Products

Sealed trading card products are particularly sensitive to tampering, including opening, searching, weighing, resealing or replacing contents.

To protect product integrity and customer confidence, Junior Trading does not accept change-of-mind returns of sealed products, whether opened or unopened.

Minor cosmetic imperfections to outer packaging, such as small dents, scuffs, creases or shrink-wrap variations, do not necessarily mean a product is faulty.

However, where a sealed product fails to meet applicable consumer guarantees, customers retain their rights to an appropriate remedy, including where the product has been opened.

We assess product concerns individually and in accordance with Australian Consumer Law.

7. Incorrect Orders

If you receive an item different from what you ordered, please contact Junior Trading as soon as possible.

We recommend notifying us within 7 days of delivery to help us resolve the issue promptly, although this does not limit your statutory rights.

Please include your order number, a description of the incorrect product and photographs where possible.

Where Junior Trading has supplied an incorrect item, we will arrange an appropriate resolution in accordance with Australian Consumer Law, including covering reasonable return shipping costs where applicable.

8. Refund Processing

Where a refund is approved or required under Australian Consumer Law, Junior Trading will process it within a reasonable timeframe.

Refunds will generally be issued to the original payment method, unless another arrangement is agreed or required by law.

The time taken for funds to appear in your account may depend on your bank or payment provider.

We do not impose cancellation, administration or restocking fees on refunds required under Australian Consumer Law.

9. Australian Consumer Law

Nothing in this Returns & Refund Policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian law.

Where a product has a major failure, customers may be entitled to choose a refund or replacement and may also be entitled to compensation for reasonably foreseeable loss or damage.

Where a product fails to meet a consumer guarantee but the failure is not major, Junior Trading is entitled to provide an appropriate remedy in accordance with the law. If the issue cannot be remedied within a reasonable time, additional rights may apply.

Our change-of-mind and pre-order cancellation conditions apply only to the extent permitted by law.

For further information about consumer rights, please visit the Australian Competition and Consumer Commission at www.accc.gov.au.

10. Contact Us

If you have any questions about this policy or an existing order, please contact the Junior Trading team through our website.

We are a community-focused retailer and value every customer who supports our business. We appreciate your understanding of the challenges involved in sourcing, allocating and supplying limited-release trading card products.

Junior Trading
www.juniortrading.com.au