Refund policy

Returns & Refund Policy

Effective Date: 12 July 2026

At Junior Trading, we take great pride in ensuring every order is carefully packed and dispatched. Due to the collectible nature of trading cards and related products, we have specific return conditions in place to protect both our customers and the integrity of our products.

This Returns & Refund Policy operates alongside your rights under the Australian Consumer Law.

Change of Mind

Please choose carefully before completing your purchase.

Due to the nature of trading cards and collectibles, Junior Trading does not accept returns, exchanges or refunds for change of mind on any products purchased through our website.

This includes, but is not limited to:

  • Individual trading cards
  • Sealed trading card products
  • Booster packs
  • Booster boxes
  • Elite Trainer Boxes (ETBs)
  • Collection boxes
  • Tins
  • Trading card accessories
  • Memorabilia
  • Collectibles
  • Sale or clearance items

As many of these products can be opened, searched, resealed or otherwise tampered with, we are unable to accept change of mind returns once an order has been dispatched.

Damaged or Faulty Items

If your order arrives damaged during shipping or you believe a product is faulty, please contact us within 7 days of receiving your order.

To assist us in investigating your claim, please provide:

  • Your order number
  • A detailed description of the issue
  • Clear photographs of the product
  • Photographs of the product packaging
  • Photographs of the external shipping box if damaged

Each claim is assessed individually.

Where a product has been damaged during transit or is found to be faulty, Junior Trading will work with you to provide an appropriate resolution in accordance with Australian Consumer Law. Depending on the circumstances, this may include:

  • A replacement product
  • A repair (where applicable)
  • A refund

Shipping Damage

Although every order is packaged with care, damage can occasionally occur while parcels are being transported by shipping carriers.

If your parcel appears damaged upon arrival, we recommend:

  • Taking photographs before opening the parcel where possible.
  • Keeping all original packaging.
  • Contacting us as soon as possible after delivery.

This information allows us to investigate the issue and, where necessary, lodge a claim with the shipping carrier.

Trading Card Condition

Trading cards are manufactured by third-party publishers and distributors.

Minor manufacturing imperfections may occur and are generally not considered defects. These may include:

  • Print lines
  • Minor centering variations
  • Minor surface marks
  • Minor edge imperfections
  • Small amounts of factory whitening

These imperfections are part of the manufacturing process and do not qualify as faulty products.

Junior Trading cannot guarantee the grading outcome of any card submitted to PSA, Beckett, CGC or any other grading company.

Sealed Products

Minor cosmetic imperfections to outer packaging, including small dents, shrink-wrap imperfections, scuffs or creases that do not affect the contents of the product, are not generally considered defects.

Once a sealed product has been opened, it cannot be returned unless required under Australian Consumer Law.

Incorrect Orders

If you receive an incorrect item, please notify us within 7 days of delivery.

We will arrange an appropriate resolution as quickly as possible.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian law. Where a product has a major failure or does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund.